Water Corporation has a range of measures in place to manage the impacts of COVID-19, to ensure we continue to provide safe and reliable water, wastewater and drainage services to our customers across Western Australia.
We’re working to ensure you continue to receive the service and support you expect from us - our crews are on the road and our call centres are helping our customers.
What we are doing
We are here to support you
We know some of our customers are finding it hard to pay their bill and we are here to help. We have financial support programs, including:
The WA Government has also announced a freeze on increases to household fees and charges until at least 1 July 2021.
To avoid waiting on the phone, please use our online self-service options - this is the most efficient way to get the help you need. Once you submit your online enquiry, one of our team members will be in touch to help you as soon as possible
If you’d prefer to speak with someone, our friendly employees are available to speak with you about your account – all you need to do is phone 13 13 85 from Monday to Friday, 8am to 5pm.
Get financial Support
We are keeping our employees safe
Arrangements have been made in line with WA Government advice in order to protect the health and safety of our employees and the community. Delivering water, wastewater and drainage operations is an essential service, so you may notice our crews are still on the ground carrying out essential work, while adhering to the latest health and safety advice.
A large number of our employees are currently working from home, and have access to the necessary support to help them to continue performing their essential roles.
We're working with the WA Government
The State Government announced a range of measures in the wake of COVID-19.
$607 million stimulus package to support WA households and small businesses
This package includes a freeze on increases to household fees and charges until at least 1 July 2021.
You will continue to receive a two-monthly bill which will require payment – again, if you are having difficulty paying your bill please contact us so we can help.
$1 billion COVID-19 economic and health relief package unveiled
No households in Western Australia experiencing financial hardship as a result of COVID-19 will have their water supply restricted.
No interest will be charged on deferred bill payments for those experiencing COVID-19-related financial hardship.
No small businesses facing financial difficulty due to COVID-19 will have their water restricted due to late payments and no interest will be charged on deferred bill payments.
What you need to know
Your water is safe
Your drinking water supply is safe and there is no need to buy bottled water as the drinking water we supply to the Western Australian community meets 100% of the health requirements set by the Department of Health. Water treatment and disinfection processes, including use of chlorine, are effective in removing viruses from water supplies.
The advice from the World Health Organisation (WHO) and the Water Services Association of Australia is that there is no evidence Coronavirus is transmitted by drinking water.
We are also prepared to ensure the reliability of your water supply. Our water treatment plants are secure, have back up power supplies and require limited employees to operate them, with some able to be operated remotely.
There is no need to buy bottled water as safe tap water will continue to be supplied directly to you every day.
Maintenance and infrastructure projects
We are continuing to carry out essential preventative maintenance and continuing infrastructure projects to ensure our customers continue to receive the essential water, wastewater and drainage services we provide. Carrying out maintenance minimises the chance of unplanned water supply interruptions, which can sometimes lead to lengthy outages for a large number of households.
We understand more people are working from home, so we’ve made adjustments to minimise potential impacts on our customers, including carrying out work overnight where possible.
We take our role as the principal supplier of water, wastewater and drainage services to some 1.3 million customers across WA seriously. Our employees are part of your community, so we appreciate your understanding if it does take us a little longer to answer your call, or respond to a job - please bear with us and know that we appreciate your patience.
What you can do
Think before you flush
Keep blockages away and our wastewater network flowing by remembering to only to flush the 3Ps - pee, poo and (toilet) paper.
Items such as tissues, wet wipes, paper kitchen towel and sanitary products should be disposed of in a bin, as these materials do not break down in wastewater pipes. While wet wipes might be labelled as 'flushable', flushing wet wipes down the toilet can result in blockages or overflow on your property.
For more information, please see our tips on what not to flush.
Access self-service options online
If you are having difficulty paying your bill, please contact us as early as possible so we can help you get back on track.
We have a number of financial assistance options available, including interest free payment plans and the ability to extend your bill due date. View our online self-service options or phone us on 13 13 85.
Stay informed and up to date with our operational updates.
View all latest updates
For more information
Find the answers to your most commonly asked questions - Frequently Asked Questions
For further information visit COVID-19 coronavirus: Community advice.
All health-related information can be found on the Western Australian Department of Health or Australian Government Department of Health websites.
A number of water industry groups have resources available about COVID-19 and the operation of water and wastewater services.